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        Help

        Account

        Do I need to set up an account to purchase downloads from HMV Digital?

        Yes - to create an account, click on sign in and enter the required information under ‘Sign Up’. To sign into an existing account, please enter your email address and password and click ‘Sign Up’.

        If you experience problems signing in, please get in touch via the contact us form

        How do I change my email address/password?

        To change your password or email address, please get in touch via the contact us form

        Shopping

        Can I buy CDs from hmvdigital?

        hmvdigital sells digital downloads only. We offer 100% DRM-free High-Quality
        MP3 digital downloads. We do not offer CDs, DVDs or other physical products.

        How do I add music to my shopping basket?

        When you are browsing the store, you can add several items to your basket before completing checkout.

        *To add a whole album to your basket, click on the “buy” button next to the album artwork.

        *To add single tracks to your basket, click on the ‘+’ button to select the track you want to buy. Your selected purchases will then be added to your shopping basket, ready for checkout. To remove items from your basket, click on the ‘x’ button next to the track you wish to remove.

        Paying

        How do I make a payment?

        You can complete your purchase by clicking on the checkout link, which appears throughout the store underneath your shopping basket. We accept most major credit/debit cards as payment, as well as promotional hmvdigital voucher codes.

        How do I update my payment details?

        You can add a new card to your account on the checkout page under the "payment method" section by pressing the "add card" button

        purehmv points

        Can I earn Pure points for my music downloads at hmvdigital.com?

        When purchasing music downloads at hmv.com, your pure points are added to your account 2-3 working days after purchase. You currently won’t see a confirmation of the number of pure points earned during your transaction, but we’re working to add this functionality in 2014. If you have any queries regarding points earned on music downloads please contact customer.service@purehmv.com who will endeavour to resolve.

        Downloading

        How do I download my purchased tracks?

        You can access your downloads at any time by visiting your my hmv music locker from your computer or your mobile device.

        To download your purchases, click on the download icon button (two downward facing arrows) to the right hand side of the track. When prompted, choose the format you wish to download and click on the download button again. Your tracks will then begin downloading to your computer or mobile device.

        You can also stream your purchased tracks by clicking on the play button underneath the track title.

        For any other queries, please contact our customer service, who will be happy to assist you further.

        hmv download manager FAQ

        When will the download manager fetch my latest purchased songs?

        It scans your account every 5 minutes for new purchased songs, unless the user manually checks for new additions

        Will the HMV download manager also download songs purchased directly from 7digital and other partners?

        Yes

        Can I choose which folder my songs get downloaded to?

        Yes, go to Settings > Preferences and select your destination folder

        Can I choose which format of the song to download?

        Yes, if you download manually then just select the format you desire before downloading. If you have it set to automatically download, then you can set your preferred format in your application's preferences. If that format is available for that song, then that's what the application will download. If that format is not available for a particular song then the application will fall back to the MP3 version.

        Will the download manager auto resume downloading if it's closed before finishing?

        Yes, it will restart downloading any songs that did not complete before the app was closed.

        Can I have the download manager automatically download any new songs that get added to my locker?

        Yes, this is set in the applications preferences

        How do I know if there is a newer version of the download manager?

        We will automatically notify and update the application if one is available.
        Alternatively, go to the File menu and select "check for updates".

        What operating systems does the download manager run on?

        There are versions available for both Windows and OS X.

        Does the application have any other software dependencies (like Flash or Air)?

        No

        How do I quit the application?

        Right click the application icon in the system tray and select "Quit".