Do I need to set up an account to purchase downloads from HMV Digital?

Yes - to create an account, click on sign in and enter the required information under ‘Sign Up’. To sign into an existing account, please enter your email address and password and click ‘Sign Up’.

If you experience problems signing in, please get in touch via the contact us form

How do I change my email address/password?

To change your password or email address, please get in touch via the contact us form


Can I buy CDs from hmvdigital?

hmvdigital sells digital downloads only. We offer 100% DRM-free High-Quality
MP3 digital downloads. For physical formats visit

How do I add music to my shopping basket?

When you are browsing the store, you can add several items to your basket before completing checkout.

*To add a whole album to your basket, click on the “buy” button next to the album artwork.

*To add single tracks to your basket, click on the ‘+’ button to select the track you want to buy. Your selected purchases will then be added to your shopping basket, ready for checkout. To remove items from your basket, click on the ‘x’ button next to the track you wish to remove.


How do I make a payment?

You can complete your purchase by clicking on the checkout link, which appears throughout the store underneath your shopping basket. We accept most major credit/debit cards as payment, as well as promotional hmvdigital voucher codes.

How do I update my payment details?

You can add a new card to your account on the checkout page under the "payment method" section by pressing the "add card" button

purehmv points

Can I earn Pure points for my music downloads at

When purchasing music downloads at, your pure points are added to your account 2-3 working days after purchase. You currently won’t see a confirmation of the number of pure points earned during your transaction, but we’re working to add this functionality in. If you have any queries regarding points earned on music downloads please contact who will endeavour to resolve.


How do I download my purchased tracks?

You can access your downloads at any time by visiting your my hmv music locker from your computer or your mobile device.

To download your purchases, click on the download icon button (two downward facing arrows) to the right hand side of the track. When prompted, choose the format you wish to download and click on the download button again. Your tracks will then begin downloading to your computer or mobile device.

You can also stream your purchased tracks by clicking on the play button underneath the track title.

For any other queries, please contact our customer service, who will be happy to assist you further.

hmvPlayer FAQ

How do I download the hmvPlayer?

Our desktop Player is available for both PC and Mac OS X users and can be downloaded here:

Mac OS X

Is there a user guide for the hmvPlayer?

Yes, our easy to follow quick reference guides for the hmvPlayer can be downloaded for free here (Note, required PDF viewer):

PC Quick reference guide:

Mac OS X Quick reference guide:

For any questions relating solely to the hmvPlayer you can also contact us via email: