Help

how do I get started? Not familiar with hmvdigital? Here are a couple of tips to help you get started:

• If you know exactly what you’re after, use the search bar at the top of every page to look for a particular artist, album or track. Or if you’re in need of some inspiration, check out our charts on the left-hand side of the page, or use the tabs under the search bar to browse by a particular genre.
• Next to every track (and on every album cover) you’ll see a small triangle icon. Click this to hear a 30-second preview of the song. You can pause or stop the preview using the player in the top right-hand corner. The player will store multiple previews as a play list. Just click on the down arrow on the player to access or clear this list.
• Once you’ve found something you like, click ‘add to basket’ to buy the whole album/bundle, or click on the ‘plus’ sign to add a single track. If that’s all you’re after, you can proceed to payment. Otherwise, continue browsing.
• When you’re ready to pay, click ‘checkout’ on the right-hand side. If you don’t have an account you’ll need to set one up. You can find out more about paying below.
• Once you’ve paid, you’ll be directed to My Downloads. This is where all your previously purchased downloads are kept. You can find out more about downloading below.

If you need more information on how to download from hmvdigital, we’ve put together a list of Frequently Asked Questions below. Otherwise, feel to contact our customer services team using the form below

However, if you’re up to speed already, jump right in and discover a whole new way to love music by browsing hmvdigital now.

Shopping

Paying

Downloading

My Account

My Account

• I am having difficulty logging in.
• I have forgotten my sign up email address and/or password.
• How do I change my email address, password or other account details?
• Do you store my credit card details?
• Can I delete/cancel my account?

I am having difficulty logging in.

If you are unable to progress beyond the login page after you have submitted your account details, this is likely to be caused by a conflict between our service and the “cookies” that your browser uses to communicate with our service.

To resolve this, we suggest deleting your cookies as follows depending on your browser:

1. Internet Explorer: Open Internet Explorer and to go Tools > Internet Options > General > Delete Browsing History > Delete All and tick the box: "Also delete files and settings stored...". You might need to restart your computer after doing this.

2. Firefox: Open Firefox and go to Tools > Clear Private Data, a pop up will appear. Tick the Cookies box then select Clear Private Data button from the bottom of the pop up. You might need to restart your computer after doing this.
If you continue to experience problems, please contact our Customer Services team.

I have forgotten my sign up email address and/or password.

If you have forgotten your password then we can send you a reminder, just click here

If you have forgotten your sign up email address, please contact our Customer Services team

How do I change my email address, password or other account details?

To change your password, please go to my account , If you would like to change your email address please contact our customer service using the form below.

Do you store my credit card details?

If used a credit or debit card, we do store your card information in encrypted form. This means you don’t have to enter the details again if you want to buy something in the future.

If you’d rather not have your information stored, contact our customer services team.

Can I delete/cancel my account?

We encourage you to keep your hmvdigital account so you’ve always got access to content you’ve previously bought. However, if you wish to delete your account, please contact our Customer Services team.